Collection Executive

Overview

Key Responsibilities

• Conducting customer outreach to negotiate payment plans and resolve outstanding debts.
• Collaborating with internal teams to address customer queries and disputes.
• Maintaining accurate and updated records of customer interactions and payment status.
• Implementing strategies to minimize delinquency and improve collection efficiency.
• Ensuring compliance with debt collection laws and regulations.
• Preparing and presenting reports on collection activities and outcomes.
• Assessing potential risk factors and identifying delinquent accounts.
• Using automated systems to track and manage collection efforts.
• Providing excellent customer service while collecting payments and addressing concerns.
• Participating in training sessions to enhance collection techniques and skills.

Required Qualifications

• Bachelors degree in finance business administration or related field.
• Prior experience in a similar role within the finance or banking industry.
• Knowledge of debt collection laws practices and regulations.
• Proficiency in using collection software and MS Office applications.
• Strong negotiation and communication skills.
• Excellent problemsolving abilities and attention to detail.
• Ability to prioritize and manage time effectively in a fastpaced environment.
• Demonstrated customer service and relationship management skills.
• Analytical mindset with the ability to interpret financial data.
• Proven track record of meeting collection targets and deadlines.

payments,relationship management,persuasion,debt collection,negotiation,time management,customer service,communication,financial data interpretation,analytical mindset,customer,communication skills,ms office,finance,analytical skills