Position: Technical Support Analyst with ServiceNow and Linux/Unix Experience
Location: St. Louis MO 63121
Key Skills: Unix Linux Windows ServiceNow SiteScope New Relic
Duration: 6 Months
Technical Skills: (Primary)
- COACHING TECHNICAL SUPPORT NETWORK KNOWLEDGE GENERAL NETWORK ORGANIZATIONAL SKILLS
- System Administration skills of UNIX Linux and Windows operating systems required
- General network knowledge of WANs and LANs required
- Basic experience in multiplatform distributed environment preferable
- Experience with one or more of the following network system or application management tools preferable:
- ServiceNow
- SiteScope
- New Relic
- Minimum 35 years direct IT experience
- Strong interpersonal written and verbal communication skills are required
- Strong organizational skills the ability to work in a fastpaced environment and a collaborative teamorientated attitude are required
Customer service & leadership
- Delivers professional activities in the IT Support job family with a focus on IT Technical Operations.
- Plans monitors and evaluates performance of enterprise systems and makes recommendations for improvement/upgrades.
- Assists in developing technical standards and application interface.
- Provides routine technical assistance and resolution for noncomplex network problems.
- Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
- Provides standard professional advice and creates initial reports/analyses for review.
- May provide guidance coaching and direction to more junior members of the team in IT Technical Operations.
Education:
Associates Degree or higher preferred in technology or equivalent work experience
Soft Skills
Good communication
Presentation
Team player