Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
Use collaboration Tech central management system to provide proactive maintenance and remote support to PwC end users
Daily check up on Collaboration equipment and components
Managing the Cisco Collaboration ecosystem backbone including VC units
Managing the IP telephony, user provisioning and deprovisioning
Supporting meetings and events
Maintaining a health check schedule on collaboration spaces and hardware
Configure, install and support collaboration related software and hardware
Level 2 incident management support
Working with fellow field support agents to assist users, report abnormalities and fix AV related issues.
Operate and maintain audio visual equipment including Digital signage display, Projectors, Video & Audio Conferences, Soft conferences, Speakers, Programming for Crestron/Extron control system unit, troubleshooting and commissioning.
Supporting Soft Conferencing applications like WebEx, Google Hangouts, Zoom, Go To Meeting, Microsoft Teams.
Assist in AV and collaboration projects including but not limited to site surveys, assessment, contractors supervisions, testing, training and handover
Manage third party vendors and follow up on all relevant contract renewals
Manage LPOs and invoices for BAU and project related
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