Production Support Analyst

Job Description:

Develop and implement pipelines that extract transform and load data into an information product that helps the organization reach its strategic goals.

Create and maintain scalable highperformance data extract jobs.

Translate complex technical and functional requirements into detailed designs.

Ability to research analyse and resolve operational issues in a timely manner.

Provide root cause analyses to identify and proactively prevent future issues.

Strong experience in working with large volumes of data to include integration architecture cleansing and engineering.

Knowledge of production support concepts such incident reporting testing debugging monitoring and audits.

Working knowledge of APIs and JavaScript.

Skill in creating and maintaining technical documentation to include runbook creation for routine or repeatable operations.

Possess excellent interpersonal skills to include teamwork facilitation and negotiation.

Ability to work independently or as part of a team to resolve issues.

Effective written and verbal communication skills.

Demonstrate an ability to work under pressure manage competing priorities and meet or exceed expectations regarding issue identification resolutions and communication.

Actively own and coordinate issue resolution between departmental and support partners.

Prioritize issues in alignment with Marketing and other affiliated partners who are dependent on issue resolution.

Assess issues and communicate an ETA for issue resolution based on agreedupon time frames to the appropriate CE and departmental partners.

Communicate resolution of issues with CE and departmental partners based on agreedupon time frames.

Develop and maintain data pipelines using ETL processes.

Automate File upload monitoring.

Required skills and qualifications.

3 years Experience with Snowflake SQL.

2 years experience with Tableau.

1 year Experience with Python.

1 year experience with Smartsheet Data mesh.

Understanding of datawarehousing and datamodelling techniques.

Knowledge of industrywide visualization and analytics tools including Tableau.

Good interpersonal skills and positive attitude.

Ability to develop effective working relationships.

Preferred skills and qualifications

Degree in computer science mathematics or engineering.

Mus have:
Highlevel scope of work and the skillset required. 45 years experience having worked extensively on Snow SQL ETL development Tableau and decent knowledge in API building using java script are key skillset.