Associate Customer Experience
Posted on :
07-03-2024
Employer Active
1 Vacancy
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Job Description
VirtualInterview drive on 8th March 2024
Role: Associate Customer Experience
Job ID: 0021
Company: Indias Leading Food Delivery Company
Location: Gurgaon Haryana
Salary: 3.8 5 LPA (tentative; actual salary will be decided in the interview)
What You Need to Bring to the Table:
Responsibilities:
- Resolving problems/concerns raised by customers on our App via chat/phone/email.
- Establishing a relationship of trust with the customer by ensuring qualitative service (empathy and efficiency excellent communication).
- Learning the products and services offered thoroughly to provide timely and efficient resolutions to issues raised.
- Troubleshooting problems and seeing them through to resolution.
- Escalating unresolved issues to the appropriate internal teams.
Characteristics:
- Peoplefirst mindset (patient empathetic warm respectful).
- Problemsolving mindset.
- Flexibility.
- Detailoriented (active listener).
Eligibility:
Education: Bachelors Degree (Graduation from a regular course).
Experience:
Minimum Years of Experience Required: 0 (Freshers can apply).
Maximum Years of Experience Required: 3 Years.
(No gaps are allowed unless the candidate has a genuine reason for it).
Communication:
- Proficient in English & Hindi.
- Good typing skills of a minimum of 60 words per minute with 95% accuracy.
Personality: (Evident in spoken & written interaction).
Spoken: Pleasant demeanor (warm respectful tone modulated speed easy to understand).
Written: Uses polite words is not overtly casual and gives relevant responses.
Work Schedule:
Day shifts but should be comfortable with rotational shifts too!
In night shifts a cab is provided oneway from 8 pm to 8 am.
Work Mode: Work From Office
Notice Period: immediate or max 7 Days.
Mode of Interview: Virtual Interview Drive on
Important Note:
Please ensure that your resume reflects the relevant experience and skills mentioned in the job description as failure to do so may result in the rejection of your job application.
communication,resolving issues,language proficiency
Employment Type
Full Time
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