About the job
The Account Manager is directly responsible for building relationships and helping clients drive business results through consultation, education, and support.
Account Manager Responsibilities:
- Proactively identify and pursue business development opportunities with existing and new
clients across in English- and French-speaking Africa;
- Stakeholders management, building strong and powerful relationship with our strategic
accounts;
- Assist customers and partners in developing business solutions using company products and
service;
- Continuously improve approaches and methods of selling company products and services;
- Account planning and execution of account plans;
- Grow client network on C-Level and below;
- Analyze customer needs, develop solutions and present our offerings;
- Conduct customer presentations, demonstrations and negotiations; provide quotations, close
the deal with the customer ;
- Prepare compelling sales pitches, RFP responses and other relevant materials to showcase our
solutions effectively
- Gather market intelligence and keep top management informed about the competitive
- landscape and market trends to enhance our effectiveness in winning new business ;
- Stay updated on industry events in the region to participate, network with current clients, and
establish connections for future business opportunities ;
In other words, the purpose of this work is to do everything possible to make our customers happy, always work only with us and recommend us to everyone.
Expertise:
- Deep knowledge of modern IT (FinTech) or IT solutions for banks must have;
- Solid understanding of the financial software business landscape;
- To be willing to travel across the continent must have;
- Deep knowledge of the Africa region, particularly the banking sector and business culture
- 4 to 10 years of experience in a relationship selling role;
- Solid understanding of the full range of products and services and the ability to identify how
these products and services align to customer needs;
- Capacity to leverage cross-functional resources to achieve customer results;
- Able to remain focused and work under pressure;
- Excellent time management and organization skills with a very keen attention to detail;
- Good networking skills;
- Good presentation and negotiation skills;
- Strong decision making and problem-solving skills;
- Experience with Helpdesk Software (Jira), Intranet environments, MS Teams, and SharePoint is
beneficial ;
- Excellent English and French