Role: Quality Analyst
Industry: NonIT
Location: Indiranagar Banglore
Experience: 2 3 Years
Education: Any Graduate or Post Graduate
Salary: 5 6 LPA
What you will do:
- Monitor analyze audit and assess the quality of inbound and outbound calls of customer support and sales agents
- Prepare and present statistical data to identify the issues in performance
- Offer solutions and suggestions for process improvement
- Maintain confidentiality regarding performances and results
- Conduct oneonone feedback sessions with customer support and sales agents
What we offer:
- Competitive salaries
- A wellplanned insurance cover for you and your family
- A team of smart empathetic and ambitious people who genuinely want to make a difference in the pet care space
- A culture of ownership and mutual care so you dont just learn but also thrive
MustHave Skills:
Microsoft Office Suite Google Sheets Google Forms Attention to detail Sales.
Notice Period: Immediate or under 15 Days
Important Note:
Please ensure that your resume reflects the relevant experience and skills mentioned in the job description as failure to do so may result in the rejection of your job application.
call monitoring,google sheets,google forms,analytics