Telecaller WFH

Telecaller (Work from Home)

Overview:

Key Responsibilities:

• Make outbound calls to potential customers
• Promote products or services to generate potential leads
• Answer incoming calls from prospective customers
• Provide information on product pricing features and terms
• Document and update customer records in the company database
• Follow up with customers on the status of their inquiries
• Stay updated on product knowledge and industry trends
• Meet and exceed sales targets and KPIs
• Handle customer complaints and provide appropriate solutions
• Collaborate with the sales and marketing teams to drive business growth
• Adhere to company policies and guidelines
• Maintain a high level of professionalism and customer service
• Use scripts and sales strategies effectively
• Conduct customer surveys and feedback gathering
• Attend regular training and development sessions

Required Qualifications:

• Proven experience as a telecaller or similar sales/customer service role
• Excellent communication and interpersonal skills
• Ability to persuade and influence others
• Strong time management and organizational abilities
• Active listening and problemsolving skills
• Customeroriented mindset and a positive attitude
• High school diploma or equivalent; additional certification in telemarketing is a plus
• Familiarity with CRM systems and practices
• Proficient in MS Office and call center equipment/software
• Ability to work from home efficiently and independently
• Adaptability and resilience in a fastpaced work environment
• Understanding of sales performance metrics and KPIs
• Experience with outbound and inbound calling
• Flexibility to work in shifts or on weekends if required
• Commitment to continuous learning and professional development

communication,persuasion,time management,active listening,customer service,sales & marketing,business development