Client Services Manager

Contract type : Permanent

Full time / part time : Full time

Department : Property Management

Location : Manama, Bahrain

Role / Team Overview : The Role

The Client Services Manager will manage a portfolio of buildings/clients and support the Department Head in managing a team of Property & Facilities Operational staff.

Key Responsibilities

• Directly responsible for ensuring delivery to our clients and building strong effective relationships with them that assists in our long-term profitability and contract stability/renewals.
• Identifying new business opportunities and enhanced revenues from our existing clients, through knowing their businesses well and enabling Savills to be fundamental in delivery of their priorities/ROI.
• Understanding the wider market, assisting with our Business Development and working to a strategic approach in increasing our managed portfolio.
• Assisting the Head of Property & Facilities Management in the organisation and supervision of our team of Property Managers. Ensuring they are being as effective as possible, maintaining deadlines and prioritising their work, coaching where necessary and stepping in to deal with difficult situations with clients or tenants.
• Supporting the Head of PM/FM in the preparation of Proposals and Presentations and working together on New Business pitches.
• Oversight of a selection of clients directly, ensuring day-to-day management of all tenants including but not limited to tenant relations, lease renewals, EWA payments and calculations, Municipality and Governmental matters, lease terminations, arrears collection and repairs and maintenance.
• Assisting the department and the Property Managers in achieving our collections, making sure credit control policies are followed and directly intervening where required. Working with legal partners if needed, to recover arrears and litigate defaulters/obtain eviction orders.
• Oversee Annual Maintenance Contractor performance, issue RFPs, negotiate contract deliverables and pricing and ensure landlord properties are maintained to a high level.
• Ensure monthly client reports are prepared professionally and submitted on time.
• Attend client meetings and work to actively to deepen relationships with them.
• Maximise occupancy levels and optimise improvements, working with our leasing team and independent agents.
• Preparation of annual budgets for buildings under management for client review and approval.
• Ensuring building regulations are observed, being aware of legal and health & safety requirements.
• Follow corporate policies in relation to due diligence, anti-money laundering and fraud.
• Maintain accurate and comprehensive soft and hard copy records.
• Share expertise with colleagues, coach to improve team abilities.
• Be willing to share oversight of the team as directed by the department head, coach and improve overall team abilities and provide stand in cover for PM’s as needed.
• Be a positive influence in team morale, handling of difficult situations with colleagues, client’s and tenants.