Director of Security

- Develops fire, emergency & evacuation guidelines, trains team members on the guidelines and takes ownership for regular fire drills. - Handles complaints effectively and ensure issues are followed up with both in-house and out-of-house guests. - Is responsible for the planning and budgeting of Security expenditures for the Hotel, including business cases for justification of investments and expenditures to support the approval process. - Provides regular security reports to the Managing Director. - Ensures awareness and delivers the optimum levels of service and guest satisfaction. - Initiates and manages Security projects, consulting the Managing Director on Security strategy. - Ensures that Fire Safety Emergency and Evacuation handbooks and manuals are up to date and available to the team. - Ensures that all Lost & Found items are registered, stored, and handled in accordance with the policy. - Ensures the security team log and handles all incidents, guest complaints or queries confidently and professionally. • *Your experience and skills include**: - You must have strong leadership ability - Excellent interpersonal, communication and organizational skills - Self-control and ability to deal with pressure under all circumstances - Strong problem-solving abilities - Business acumen - Strategic thinking - Highly responsible & reliable - Ability to work cohesively as part of a team - Ability to focus attention on both guest needs, while balancing colleague needs, remaining calm and courteous • *Our commitment to Diversity & Inclusion**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. • *Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.