Desktop Support-II

Role: Desktop SupportII

Location: Madison W

Job Description:

The University of Wisconsin School of Veterinary Medicine is looking for a Desktop Support II staff to perform desktop system installations for new Veterinary Medical facility opening in March 2024.

Provides information technolgy (IT) support services to end users in support of institutional technology operation. Provides trainingy to end users.

Essential Responsibilities:

Completes procurements installations configurations repairs and modifications of various technology hardware software and associated components under general supervision 50%
Identifies troubleshoots resolves and/or escalates basic and more complex data network connectivity client/server processes and application issues according to established policies and procedures 30%
Maintains operational functions of technology systems to ensure appropriate integration compatibility and functionality according to established user requirements 10%
Serves as a point of contact for individuals and groups providing standardlevel organizational information about technology resources and addressing their needs 10%
Facilitates individual and group end user trainings answers questions and provides information specific to nonroutine and more complex information technology end user products and services 0%

Tasks:

Ensures the adoption of campusprescribed cybersecurity practices in all technology implemented within the school.
Keeps updated on state of the art in computer networking and audiovisual technology.
Serves as one primary point of contact for all ITrelated issues within the School and the UW Veterinary Care Teaching Hospital ensuring that help desk tickets are logged and responded to for each case.
Working with the teams Cybersecurity Engineer and Systems Engineers ensures newly configured equipment (and existing equipment requiring service) is configured according to protocols defined by them and by campus.

Preferred Education:

H.S. Diploma

Top Skills & 12 Years of Experience:

Experience in installation of computers monitors and peripherals.
Experience in troubleshooting Windows system error messages.
Experience in installation of software such as Microsoft Office.

Nice to Have Skills:

Understanding SCCM/MECM task sequences and deploying software via software center

Interview Process:

30 Minute Zoom Interviews

Duration of the Contract:

2 months.

Onsite or Remote

100% Onsite. Candidates must be a WI resident or willing to relocate.

Additional details:

Candidate can expect to work within either of our connected buildings: the existing hospital area/School of Veterinary Medicine and the new/expansion hospital are both on the same site.

While candidate will be working within a veterinary school and hospital there is minimal to no contact with patients (animals) anticipated.

Physical Demand and Work Environment:

Physical Demand: Rarely Occasionally Frequently Constantly Weight
Standing XX
Walking XX
Sitting XX
Lifting XX 50 lbs
Carrying XX
Pushing XX
Pulling XX
Climbing XX
Balancing XX
Stooping XX
Kneeling XX
Crouching XX
Crawling XX
Reaching XX
Handling XX
Grasping XX
Feeling XX
Talking XX
Hearing XX
Repetitive motions XX
Eye/hand/foot coordination XX

Work Environment Hazards:

Animal contact (all) Possible but infrequent

Access to FTI (Federal Tax Information)
No

Travel Required:
No

Security Required:
Yes