Director of VIP Services

Director of Casino VIP Services

$125000 $145000 DOE

PTO

Holiday Pay

Medical Dental Vision 401K with company match

Relocation Assistance

Bonus and much more

The Director of VIP Services is responsible for constantly improving the VIP guest experience as well as implementing initiatives to attract new VIP guests. This position is dedicated to leading the host team to drive incremental revenue for the property.

Director of Casino VIP Services Responsibilities include:

• Ensures the growth and profitability of property revenue driven through high value guests.
• Oversees a team of Hosts Player Development Directors and Administrative team.
• Devises and executes strategies and programs to increase revenue and new play utilizing all supporting departments in a profitable way.
• Responsible for creating and executing the annual budget and business plan.
• Create host incentive goals measures their productivity and create reports to quantify incentive compensation.
• Handles VIP challenges and assists CSMs on off hours situations.
• Interviews hires trains evaluates and coaches Hosts and VIP management staff.
• Develops / manages memos policies procedures training manuals and operations manuals for VIP Services.
  

• Preferred previous experience using IGT Patron Management and HostViz
• Strong knowledge of Excel Word and Outlook.
• Bachelors degree required
• A minimum of 3 years of experience in Casino Marketing or Casino VIP Services.
• This position requires the ability to qualify for a Nevada Gaming Registration

We MATCH Our Candidates with the BEST Companies and Career Opportunities in the Industry... With almost 30 years of experience Patrice & Associates Hospitality Recruiting is not only the LARGEST Hospitality Recruiting firm in North America but the BEST. We say were the best because our clients are some of the top name brands in the industry and they rely on us to MATCH talented managers and culinary professionals with opportunities in their organizations. TOP 5 Advantages YOU get with Patrice & Associates Hospitality Recruiting 1. We know openings that are not on job boards (the best usually arent) 2. We get qualified candidates directly to the decision makers (jump the line) 3. We work for YOU for FREE as a Career Coach to find YOU the perfect career! 4. We work confidentially protecting your job while we look for new opportunities 5. You get to be part of our secure database for future exclusive opportunities EOE Equal Opportunity Employer