Director of Hotel Operations

Director of Hotel Operations

$125000 $140000 DOE

PTO

Holiday Pay

Medical Dental Vision 401K with company match

Relocation Assistance

Bonus and much more

The Director of Hotel Operations is responsible for various departments within Hotel Operations including but not limited to the Front Desk Bell Desk Valet Concierge Call Center/PBX Wardrobe Retail Housekeeping and more. Guest service and satisfaction are the highest priority for this role ensuring our guests are eager to return. This role must maintain Forbes recommended and AAA 4Diamond status for the resort.

Director of Hotel Operations Responsibilities include:

• Work closely with the Director of Hotel Revenue to optimize hotel occupancy and revenue.
• Involvement with selling strategies overselling inventory rates upsells and overall hotel performance.
• Responsible for maintaining the Forbes Recommended and AAA 4Diamond statuses for the resort.
• Responsible for varying hotel operational departments including Front Desk Bell Desk Valet Concierge Call Center/PBX Wardrobe Housekeeping and Retail operations.
• Reviews market trends and proposes necessary changes.
• Oversees the hiring training development and morale of Team Members.

• A bachelors Degree or higher
• A minimum of 8 years of experience in progressive hospitality roles.
• Must have Casino experience.
• Excellent written and communication skills.
• Forbes experience is preferred.
• A gaming license and alcohol awareness card are required upon hire
• Additional knowledge in hospitality programs preferred (HMS HotSOS etc.)

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