Customer Quality Representative

Customer Quality Representative

What youll do:

• Customer Information Received: Maintain customer scorecard. Monitor customer web based communications. Standard customer audits surveys requirements etc.
• Change Management: PPAP submission and other documents for approval. Submit engineering and VEVA changes to customers for approvals.
• Crossfunctional Team/Customer Satisfaction: Champion of direct and indirect customer issues. Single point of contact for customer Capture issues and open CAR (8Ds). Follow up at all other Autoliv Facilities (IBC ITO etc.). Interface with customer field reps. to ensure customer concerns are taken care of. Teach and coach others in customer requirements and expectations. Strong relationships engagement and interface with all teams at Autoliv to ensure success.
• Customer Service Visits: Uphold a professional face and promote Autoliv Champion all customer visits

What is required:

Four year degree in engineering and/or business or equivalent

Negotiation skills

Effective problem solving skills

Strong presentation skills (oral and written)

Understanding of customer based and AOA quality systems

Ability to foster a trusting oneonone relationship with customer interface

PAPP system

Effective written and oral communication skills

Strong leader able to get things done without consistently having to go to management for assistance

Understanding of change management and VEVA activities

Understand cultural diversity.

Whats in it for you:

Attractive compensation package

Flexible Options (schedule etc)

Recognition awards company events family events university discount options and many more perks.

Gender Pay Equality

Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race color religion national origin ancestry gender sexual orientation gender identify and/or expression age disability or any other characteristic protected by federal state or local employment discrimination laws where Autoliv does business.