Technical Writer

About US : Since 2008 EITACIES has been a beacon of innovation crafting tailored tech solutions. From humble beginnings weve grown globally nurturing client relationships and adapting to digital shifts. Today were a tech powerhouse delivering customized excellence from startups to Fortune 500 State & Federal clients.

Job Responsibilities

• Collaborate with Business Process Coordinators to document existing processes within the team ensuring adherence to accessibility standards

• Display expert customer service and consultation skills when working with internal OIT staff management and leadership.

Process Development and Documentation

• Assist in the design development and maintenance of process flow diagrams.

• Create detailed standard operating procedure instructions to assist stakeholders in the performance of complex tasks as a part of delivering IT services.

• Edit and enhance source documentation of a technical nature to ensure derived artifacts are clear concise comprehensive and userfriendly.

• Assist with presentation preparation including adapting process documentation into slide content.

Communications Assistance

• Develop documentation that translates source materials of a technical nature into userfriendly language without compromising the accuracy and completeness of the translated source materials.

• Ensure all documentation is aligned with the accessibility standards and communication practices.

• Ensure consistency in terminology across all documentation and communications.

Work Experience

Required

• 3 years of experience with technical writing documenting processes and improvement initiatives

• Knowledge of accessibility standards

• Knowledge of accounting principles

• Ability to work within a team environment

Preferred

• Training or certification in Lean Six Sigma ITSM or comparable

• Experience and familiarity with IT service management best practices

• Expertise in analysis and documentation

Functional/Technical Knowledge & Skills

• Expertise in the application of style guidelines and practices including accessibility

• Expert knowledge of common business applications such as Google suite of applications Microsoft Office Visio or Draw IO and Adobe Acrobat

• Working knowledge of concepts and artifacts that facilitate the development of process documentation and achieve organizational change management objectives.

• Strong research skills using the Internet and other tools.

• Strong verbal communication skills

Thanks

Eitacies Inc