As a Customer Service Agent you will act as the first line of support offering professional and friendly assistance via live chats and email correspondence. This position demands a high level of customer service skills attention to detail and the ability to resolve inquiries efficiently and accurately. You will play a vital role in ensuring customer satisfaction and loyalty which are key to our companys success.
- Deliver timely accurate and friendly customer support via live chat and email aiming for high customer satisfaction and loyalty.
- Assist customers with inquiries related to account management betting procedures troubleshooting and provide general information.
- Maintain comprehensive knowledge of our betting products promotions policies and procedures to offer accurate information.
- Collaborate with your team to identify process improvements share knowledge and achieve team goals.
- Address customer complaints and issues escalating complex cases to supervisors as necessary.
- Ensure customer privacy and confidentiality in all interactions.
- Engage in ongoing training and development to keep skills and product knowledge up to date.
Team Structure:
- You will be part of a dynamic customer service team reporting directly to a Customer Service Supervisor.
- Collaborate effectively within your team to meet and exceed customer service standards.
Requirements
- Previous experience in customer service preferably in an online setting.
- Experience in the wagering/betting industry is highly regarded.
- Exceptional communication skills with the ability to clearly and professionally convey information through writing and speaking.
- Effective problemsolving skills and the capacity to make quick decisions under pressure.
- Competent in using computer systems and software capable of fast and accurate typing.
- Able to manage multiple tasks in a fastpaced environment.
- Flexible to work rotating shifts including weekends and holidays on a 24/7 roster.
Benefits
- A vibrant and supportive work environment with opportunities for career advancement.
- Competitive remuneration and benefits package.
- Extensive training and development opportunities.
- A role within a leading company in the fastpaced online wagering
Previous experience in customer service, preferably in an online setting. Experience in the wagering/betting industry is highly regarded. Exceptional communication skills, with the ability to clearly and professionally convey information through writing and speaking. Effective problem-solving skills and the capacity to make quick decisions under pressure. Competent in using computer systems and software, capable of fast and accurate typing. Able to manage multiple tasks in a fast-paced environment. Flexible to work rotating shifts, including weekends and holidays, on a 24/7 roster.