Salesforce Tech Lead Sales Cloud Service Cloud

Roel: Salesforce Tech Lead (Sales Cloud & Service Cloud)
Location: Vancouver WA (Onsite)


Ranking Order:

1. Salesforce Sales Cloud 5 years

2. Salesforce Service Cloud 3 years

3. Commerce Cloud

4. Marketing Cloud

5. Extensive experience in integrating Salesforce Sales Cloud with other systems and applications using web services APIs ETL tools middleware or custom code



Must Have:

Excellent relationshipbuilding skills and ability to liaise with stakeholders at all levels
Gathering requirements and proposing technical solutions
Proactive attitude to platform enhancements including review of existing records.
Desire to implement best practice solutions
Understanding of Salesforce sharing and security (roles profiles permissions OWD sharing rules). All aspects of user and license management including new user setup/deactivation roles profiles permissions public groups.
Experience implementing Salesforce configuration changes including (but not limited to): Workflow Process Builder fields page layouts record types custom settings dashboards and reports
User support tickets
Salesforce configuration changes including (but not limited to): Workflow Process Builder fields page layouts record types custom settings dashboards and reports
Managing Service Org user profiles and data import
Solid knowledge on the deployment process
Ability to understand the business context of Commerce Cloud and Sales Cloud
Ability to learn and adopt to the environment and scale up quickly to support the business critical processes.
Knowledge on recovering the environment from the point of failure
User training and creating training materials
Ability to learn Salesforce Commerce and Marketing Cloud
Lead development teams providing technical guidance mentoring and oversight throughout the development lifecycle. Ensure adherence to best practices coding standards and quality assurance processes.
Oversee the integration of Salesforce Sales Cloud with other internal and external systems and applications ensuring adequate data flow interoperability and alignment with program requirements.
Develop and implement integration strategies API management and data mapping
Identify communicate and proactively manage risk areas associated with solution design track short term tradeoffs plan for remediation of technical debt and commit to seeing an issue through to complete resolution
Advice and mentor Team members by providing guidance on application and integration best practices
Conduct study into Clients use of Salesforce Sales Cloud producing a report of findings with recommended steps and roadmap for Salesforce solutions
Act as Release Manager by reviewing and approving configuration and coded items to be deployed between environments. Where appropriate this could include deploying changes
Desirable/ Bonus:

Salesforce Certified
Active in Salesforce community