Job description
- This Solution Specialist position is a data analyst role; an internally facing position on the Cvent Travel & Transient team.
- This position supports the Cvent Travel consulting team with the production of clientrelated deliverables data processing and analysis.
- In addition the Solutions Specialist will collaborate on the development of new processes & deliverables; identify opportunities to increase efficiencies around existing deliverables/processes; and contribute to crosscloud special projects.
- This is an ideal position for a highly detailed dataloving candidate who thrives in a fastpaced team environment where creativity is encouraged.
What You Will Be Doing:
- Production of Cvent Travelrelated deliverables for feebased Services projects
- Tasked with development of process efficiencies
- Ensure that all processes and procedures are completed quality standards are met and project timelines are maintained.
- Develop and maintain a broadworking knowledge of all Cvent Travel & Transient products
- Perform other projects and duties as required.
- Understand business objectives and converting them to data/reporting requirements
- Provide recommendations on improving performance for teams based on data analysis
What You Need For This Position
- Education: Bachelor s degree or similar from accredited college or university. Degree related to hospitality business or technology preferred.
- Experience: Familiarity with travel agency or corporate travel management practices a plus.
- Technical Competence: Solid experience and indepth knowledge of MS office; specifically Access Excel (including pivot tables analytical functions and macros) as well as webbased systems such as RFP sourcing tools and Salesforce. VBA experience is a plus.
- Superior Interpersonal Skills: Ability to interface with a wide range of personalities and levels within Cvent and client organizations; Professional communication style.
- Customer Service Focus: Ability to use discretion and independent judgment to solve complex problems; Strong internal customer engagement service skills to drive improved use of capabilities.
- Consultative Mind Set: Ability to think conceptually and apply past learnings to new situations
- Data Collection and Analysis: Proactive listening; resourceful in collating and aggregating data; Analysis of diagnostic data to develop and implement best solution.
- Creativity: Ability to review bid information and suggest additional data points to target negotiation strategy that align with client needs and requirements.
- Detail Oriented: Detailed administrative skills for tracking and reporting
- Independent Ability to work with a sense of urgency in a demanding and often fastpaced environment while balancing competing priorities
data,deliverables,projects,skills,creativity,reporting,excel,r,python,sql