Key Responsibilities:
Skillfully identify and diagnose car issues based on customer descriptions and vehicle conditions.
Efficiently manage stakeholder relationships handle customer experience (CX) oversee ticket management and process warranty claims.
Take charge of customer escalations at the city level resolving issues promptly at the time of delivery.
Maintain strict adherence to processes and policies safeguarding the quality of customer experience.
Collaborate with the central team to understand and convey customer expectations across various aspects.
Requirements:
Proficiency in automotive products repairs and parts.
Secondary education in the automotive field or equivalent work experience.
Exceptional communication skills enabling effective translation of customer needs into technician orders.
Outstanding organizational abilities encompassing appointment scheduling client meetings and quality assurance.
A proven track record of delivering exceptional customer service backed by prior experience.
Dont miss this chance to join our clients dynamic team and take your career to new heights. Interviews are already in progress so dont hesitate to apply!
Ready to make a difference
Apply now or reach out to us for more information:
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