Driver Relationship Manager

• Managing Drivers and Vehicles: Allocation shift management. Practically ensuring a driver is provided with a car and vice versa.
• Monitoring Uber Business for daily business.
• Keeping a track of Driver attendance and collecting payment based on the attendance.
• Keeping track of driver expenses.
• Calling drivers who have incurred business below the minimum requirement.
• Reduce absenteeism by calling the drivers.
• Keeping track of cancellation ration on Uber and understanding the reasons.
• Chasing weekly and monthly targets per vehicle and ensuring the targets are achieved.
• MIS reports and monthly analysis.
• Responsibility for driver attrition by conceptualizing and executing various schemes for the drivers.
• Creating Incentives and payout structures.
• Addressing driver grievances and handling all escalations from the core team responsible for driver engagements.
• Management of Fleet and Drivers.
• Maintenance of documents and records.
• Communication with the client over the phone & E mail.
• Keeping track of vehicular movements.
• Interview training and educating the drivers.
• Checking the Log Books/OT sheets and meeting with the drivers on spot.
• Monitoring the car movement through GPS tracking
• Preparing the report in Excel and presentation in Ms. Power point
• Create and carry out plans for an effective Transport System.
• Monitoring the refueling of cars.
• Respond to and follow up enquiries using appropriate methods.
• Communicate liaise and negotiate internally and externally using appropriate methods to meet the clients satisfaction.
• Making sure the payments due by drivers are received timely.
• On road assistance to the driver and guiding them to the nearest garage or service station.

• Keen Interest in the Transport Industry.
• Exceptionally selfmotivated and directed.
• Ability to motivate in a teamoriented collaborative environment.
• Good multitasking and analytical skills.

training,negotiation,technical aptitude,reporting,monitoring,management,conflict resolution,automoblie,communication,analytical skills,relationship management