telecaller WFH

Overview:

Key Responsibilities:

• Make outbound calls to potential customers to introduce products or services
• Receive inbound calls from customers to address their inquiries or complaints
• Understand customer needs and requirements to provide appropriate solutions
• Keep accurate records of customer interactions and transactions
• Follow communication scripts when handling different topics
• Identify and escalate priority issues
• Route calls to appropriate resources when necessary
• Conduct market research to identify potential leads
• Manage and resolve customer complaints
• Provide information about products and services
• Maintain a professional and positive attitude towards customers
• Achieve and exceed daily weekly and monthly targets
• Input and update customer information in the database
• Participate in training and workshops to improve skills
• Adhere to all company policies and procedures

Required Qualifications:

• High school diploma or equivalent
• Proven work experience as a telecaller or similar customer service role
• Excellent communication and interpersonal skills
• Ability to handle rejection and remain persistent
• Good understanding of telemarketing and customer service principles
• Proficient in relevant computer applications and CRM software
• Ability to multitask prioritize and manage time effectively
• Strong phone and cold calling skills
• Ability to work from home with a reliable internet connection
• Problemsolving skills and a positive attitude
• Previous experience in a sales or telemarketing environment is a plus
• Fluency in multiple languages is advantageous
• Ability to work independently and as part of a team
• Flexibility to work in shifts
• Attention to detail and accuracy

communication,persuasion,customer service,organization,multitasking,sales acquisition