Perform ‘Greet and Meet’ activities (attending flight transits) at Entry Into Service (EIS) of a new A/C type within a customer. This activity implies to liaise with the customer Line Maintenance engineers and/or MCC. Help and assist Line Maintenance personnel to troubleshoot and maintain A/C.
Assist the airline with aircraft on ground (AOG) and incidents inquiries.
Transfer technical expertise to Line Maintenance and Engineering dept.
Assist the airline with technical inquiries by identifying, analyzing, and proposing solutions to problems or questions raised by different actors – MCC, line maintenance, hangar, engineering, material, Flight Operation engineers.
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