ServiceNow Developer JuniorSenior
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1-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ROLE OBJECTIVE:
Work closely with Customers and Partners to understand and translate their process capture requirements propose solutions to business problems and lead the technical delivery of the chosen solution. Lead functional design workshops including the creation of design specifications based on outofthebox functionality and customer requirements.
INTERPERSONAL SKILLS:
- Demonstrate verbal and written communication skills while interacting with customers as a senior technical ServiceNow SME.
- Provide creative solutions to resolve business problems via agreed customer requirements on the ServiceNow platform utilizing existing Out of the Box capabilities process gaps (ITIL or equivalent) and cultural challenges (people).
- Ability to guide manage and mentor a development team.
- Work closely with the different Partners and Clients practices internal resources and external customer SMEs and partners to support the delivery of approved ServiceNow outcomes.
DEVELOPMENT SKILLS:
- Have a strong and proven background in developing on the ServiceNow platform
- Have a strong and proven background in delivering on the ServiceNow platform
- Have a strong and proven background in developing large ServiceNow Catalogs.
- Develop the technical solutions implement them and perform the relevant component integration tests.
- Manage customer defects and backlog for approved development elements of customer delivery.
- Able to work closely within a mixed development team that may include external development capability and ensure that code and update sets are managed in line with ServiceNow best practices.
- Integrating 3rd party tools with ServiceNow portal and Request Management.
EMPLOYEE RESPONSIBILITIES:
- Build and own development sprints user stories technical development stories and any technical build documentation needed as part of a customer engagement.
- Maintain knowledge in line with each ServiceNow upgrade patch enhancement and new product line.
- Maintain current certificates as well as gain any relevant certifications required to support NATLEX customers via approved training or selflearning.
Requirements
1. Experience with development and implementation of core ServiceNow ITSM modules
Incident Management
Problem Management
Configuration Management including CMDB (CSDM 3.0 or 4.0)
Change Management
Request management
Portal
2. Experience with scoped application development.
3. 3rd party integration experience with the ServiceNow platform using:
REST
SOAP
SFTP
MID
4. Familiar with the following languages:
HTML
CSS
XML
JavaScript
AJAX
ANGULAR
5. Additional skills and experience should include:
6. Implementations of ServiceNow in multiple modules:
Core competency to CIS level in at least one additional ServiceNow module to ITSM
Service Portal design implementation and management
Integrating Request Management with 3rd party tools.
A minimum of a basic understanding of ServiceNow Discovery
Deep knowledge and understanding of the ServiceNow CSDM
Courses:
ITIL Foundation
Candidate should have the ability to perform in a dynamically changing environment. Should have prior hands-on working experience in ServiceNow platform ServiceNow Platform Configurations and ServiceNow Scripting, Best practices Integration to various solutions (SaaS, External Apps) using REST API / web service / JSON will be added advantage Ability to work with clients and partners directly and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork. Certifications ServiceNow Certified System Administrator (Desired) ITIL Certifications (desired) At least 1 mainline ServiceNow Implementation Certification (Desired) Experience & Background BE/B-Tech/MCA/BSc/BCA 5+ years of IT industry experience. Implementation/customization experience on ServiceNow ITIL/ServiceNow Certifications will be an added advantage. Set up standards for quality control; measure and report performance against those standards Exposure on Service Now integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Knowledge of web based development languages; specifically JavaScript, Ajax
Employment Type
Full Time
