Regional Support Manager

Reports to: Head of Security (North)

Contract: Fulltime 40 hours per week

Shifts: Monday to Friday 08:00 to 17:00/07:00 to 16:00 (alternating weeks)

Based: Glasgow

Salary: Up to 35000 per annum.

We are an awardwinning privatelyowned Glasgowheadquartered business providing security system and guarding services to our diverse customer base across the UK.

We are growing quickly and have ambitious plans to achieve a turnover of 50m per annum by 2030. We embrace new ideas and change and value everyone s input into how we continue to thrive and grow.

What you ll be doing:

Providing a professional efficient and approachable service whilst maintaining a high level of customer service

Recruitment

Salary Control

Managing Assistant Support Managers (ASM)

Client Liaison

Our Core Values:

Integrity

Customer Excellence

PlainSpeaking

Agility

Courage & Conviction

We are looking for a smart ambitious Regional Support Manager with a valid frontline SIA license to join our team. Ideally you will have 3 years minimum experience in a security supervisory post and a Full UK Drivers License. You will be an effective communicator at all levels and have the ability to think on your feet and be responsive to the company s business needs. If you are ready for the next stage of your career then Prime Secure could be the place for you.

Create and Manage Recruitment Adverts & Interviews

Manage the effective recruitment of staff

Arrange Contract SetUp Visit with Backshift ASM

Review ASM Handover

Prepare ASM Task Sheets

Ensure compliance is maintained around site paperwork

Deal with Payroll queries from Security Officers

Oversee Payrelated Processes and Ensure Accuracy

Manage Team KPI s

Lead contact for Compliance Dept to arrange Vetting & HR paperwork

Lead contact for Monitoring Station / Help Desk with V&C issues

Lead Contact for Site Teams on V&C Deployments

Timesheet Chase Up (a.m)

Compliance and Welfare visits as per KPIs

Wellbeing & Development Visits as per KPIs

Client Service Visits as per KPIs

Take the lead on Invoice Management and Payment of suppliers

Manage supplier service delivery and quality

Manage appropriate shift and rota deployment

Input Site Workbook (Inc Rota)

Oversee management of Security Officer noncompliance

Your performance will be driven by a mindset built on:

Striving for excellence in all you do

Being adaptable and flexible

Liaising with colleagues to ensure controls and processes are maintained

Being businessminded and commercially aware

Making astute decisions

Courage of your convictions to do the right thing

This job description is not exhaustive and you will be required to take on additional tasks and responsibilities in line with business needs. As a fair and ethical employer in accordance with guidelines taken from the 2010 Equality Act Prime Secure is committed to promoting equal opportunities for all; irrespective of colour race religion or belief ethnic or national origins gender marital/civil partnership status sexuality disability or age.