CUSTOMER CARE SPECIALIST HF

• Manage a varied portfolio of clients within the residency visa process.
  
• Act in the role of Translator/Interpreter for the clients and the company.
  
• Provide support for clients undertaking rental properties.
  
• Provide administrative support to ensure the efficient operation of all office processes.
  
• Administration for payments processing.
  
• Keep track of all rental agreements to ensure rents are paid on time and correctly.
  
• Contractual completions.
  
• Track annual compliance dates and act upon renewals in a timely manner.
  
  Updating client data.
  Provide accurate reports to reflect up to date client status.
  Monitor Emails WeChat and any other source of contact from clients.
  Answer in a timely manner all client queries.
  Use company processes to find solutions to client queries
  Follow up on clients who are in your portfolio.
  To be a part of a team of committed colleagues who support each other.
  

Profil

• Hold a post graduate degree preferably in a Business Administration Marketing Communication or languages (other areas will be considered upon application)
• Chinese speaker with excellent English level or English speaker with excellent Chinese.
• Ability to read/write fluently in both languages.
• Experience with office systems and processes.
• Accurate and organised with good administration skills.
• Strong interpersonal skills.
• Exhibits polite and professional communication in person and via phone or email.
• Previous translation experience is an advantage but not essential as training will be provided.

Informations contractuelles

• Willing to be resident in Europe on a longterm basis.
• Company will support in all aspects of work visa application
• Accommodation can be provided if necessary
• Initially a temporary contract but this is a long term position.
  
• Salary plus benefits and a commission scheme