L1L2 Support Engineer

• Administrating and providing L1/L2 remote network support to both internal /external customers.
  
• Performing diagnose solving complex technical issues and providing root cause analysis
  
• Performing troubleshooting over remote access sessions as well as offline investigation of device logs and documentation
  
• Use specialized debug equipment such as scopes and analyzers to isolate complex client problems
  
• Identify and resolve technical issues in production environments including softwarehardware and network problems.
  
• Monitor and analyze production systems and services for performance availability and security.
  
• Respond to alerts and take necessary actions to prevent or resolve issues.
  
• Investigate and resolve production incidents minimizing downtime and impact on operations.
  
• Maintain accurate documentation of production systems configurations and incident reports.
  

Requirements

• Strong verbal and written communication skills in English
  
• Willingness to learn new technologies
  
• Strong troubleshooting skills creative and able to think outside the box
  
• Strong technical expertise in all layers
  
• Background working in vendor or technical support environments with trouble ticketing systems will be considered as an advantage
  
• Independent worker and team player