IT Support Engineer

As an ICT Support Engineer you will ensure the smooth functioning of RoomRaccoons ICT systems. Your technical expertise and interpersonal skills will be pivotal in providing topnotch technical support addressing user concerns and enhancing the infrastructure. With your passion for technology and excellent communication skills you will excel in this role and contribute to RoomRaccoons growth.

Tasks

• Troubleshoot technical issues and solve problems quickly to ensure business operations run smoothly
• Install & update all new technology for the company including software hardware and other systems used internally and externally as and when needed
• Always seeking out better systems
• Onboarding: Administer new user accounts and manage access to ensure our Raccoons have everything they need to work efficiently
• Train users to work with new computer hardware or software and on cybersecurity
• Set up or repair computer equipment and related devices
• Make data easily accessible to those who need it
• Document changes revisions and problems (air table)
• Provide other team members and managers information related to IT matters
• Running security checks on all of our systems to ensure we are protected from cybersecurity threats
• Manage VOIP technology (3CX) Globally
• Cable management
• Asset management
• Mobile Device Management experience
• Regular meetings with the CEO & Head of Operations Ops & CEO

Requirements

Our perfect fit has/is

• Language requirements:

• English

• Experience:

• A bachelors degree in computer science information technology or similar

• 4 years of experience as an IT Specialist

• Extensive experience managing and configuring 3CX

• Exceptional ability to provide technical support and resolve queries

• Indepth knowledge of computer hardware software and networks

• Ability to determine IT needs and train endusers

• Proficiency in IT helpdesk software (fresh desk)

• Experience in documenting processes and monitoring performance metrics

• Advanced knowledge of database maintenance and system security

• Ability to work in an unstructured environment with your finger on the pulse

• Keep up with technical innovation and trends in IT support

• Skills/Attributes:

• Excellent interpersonal skills consistently amicable and responsive in dealing with all people both externally and internally

• Technical proficiency in working on different systems (training will be provided)

• Exceptional interpersonal and communication skills

• Initiative with a results driven approach

• Analytical

• Curious

• Team player

• Trustworthy

Benefits

• Loyalty Programme (Equity)

• Role Specific:

• Commission OTE for sales related roles

• Department incentive bonuses

• Training & Development:

• Formal training

• Annual hotel experience

• Employee Referral Campaign

• Friday Drinks & Lunches for inhouse Raccoons

• Quarterly Office Massages

• Birthday Lunch

This is what you tell people at parties

I am working at an international superfastgrowing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the worlds best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 110 heads is working from at least 4 offices around the world!

Its an exciting time to join RoomRaccoon. Through innovation we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the worlds number one hotel management system. Tijmen van Dijl (CEO & CoFounder)