Feed Manager mfd

Were a diverse group of committed individuals empowered to thrive on challenge share ideas and pursue our ambition to transform the way commerce works.

So what about you Do you want to help shape the future Join us and youll open the gateway to a world of endless possibilities.

At Productsup youll be an intrinsic player in a vibrant culture that brings together people with opportunities ideas with implementation and ambition with achievement.

You can make great things happen in your career by making great things happen in commerce.

Productsup the place where people are empowered to shape the future of commerce.

Your role and goals

Are you a driven and motivated team player Do you enjoy being an advocate for clients and collaborating closely with their partners Are you able to manage multiple incoming requests and execute them in coordination with internal and external stakeholders Then this job is for you!

At Productsup we are looking for a talented Feed Manager to provide an Aclass client experience from the point of contract signature onwards.

In your first 3 months you will:

• Gain a firm understanding of the Productsup platform and familiarize yourself with our use cases and global client base
• Accumulate indepth knowledge about our platforms use case and understand the ins and outs of the project management work around them
• Get up to speed on all team internal processes
• Support the Managed Service customers support tickets tasks independently
• Ensure high product master data quality and efficient processes

In your first 6 months and beyond you will:

• Be the first point of contact after contract signature and ensure a smooth client experience by coordinating all internal stakeholders
• Develop and conduct Executive Business Reviews with CLevel executives and technical as well as nontechnical stakeholders while tailoring your messaging delivery to all the individual needs
• Review client setups in the platform and proactively communicate improvement potential and best practices to them before executing them
• Analyzing satisfaction survey results from your clients and formulating action items
• Coordinate upsell opportunities with our Renewal teams
• Together with our partners offer your clients exclusive beta tests or early access on their platforms
• Have an ongoing exchange with our Product team about platform improvements

What you bring to the team

• 13 years of professional experience in clients success client support or a similar client servicing role in an enterprise SaaS company
• Completed studies in data management business or media information technology or a comparable qualification with subjectspecific further training
• A good understanding of ecommerce performance marketing processes and systems (databases data models) and/or online advertising
• Experience with XSLT & complex XML structures will be considered a plus
• Willingness to work in a matrix structure and collaborate across multiple departments
• Strong communication skills and an affinity to project management
• Flexible independent committed and resultoriented way of working with strong interest in techrelated topics and the enthusiasm to become an expert in Feed Management
• Excellent written and spoken English language skills (German is a plus)

What we offer you

• A permanent position with an attractive salary at our growing company
• The option to work remotely and flexibly because we know outstanding talent knows best how and where to work
• Ongoing internal and external training plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
• Opportunities for engaging in our Corporate Social Responsibility initiatives plus one paid Impact Day per year dedicated to voluntary work
• Employee referral bonuses: we know that talent attracts talent and we encourage you to refer people you know to join our team
• The opportunity to take ownership and responsibility impacting the companys growth in an international environment with 40 nationalities
• Discounted Urban Sports membership

Productsup values diversity. We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make and all are welcome.