Operations Manager HORECA

The Operations incharge plans and directs the daytoday operations of the floor. Develop strategies to improve customer service drive store sales increase profitability and create cafe/restaurant policies and marketing programs that will increase sales and grow the existing customer base. Maintain high standards and conditions and foster a positive environment.

Ensure customer needs are met complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

Requirements

• Complete store operational requirements by scheduling and assigning employees; following up on work results
  

• Maintain staff job results by coaching counselling and disciplining employees; planning monitoring and appraising job results
  

• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
  

• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  

• Market merchandise by studying advertising sales promotion and display plans; analyzing operating and financial statements for profitability ratios
  

• Secure merchandise by implementing security systems and measures
  

• Protect employees and customers by providing a safe and clean store environment
  

• Maintain the stability and reputation of the store by complying with legal requirements
  

• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
  

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  

• Maintain operations by initiating coordinating and enforcing program operational and personnel policies and procedures
  

• Contribute to team effort by accomplishing related results as needed
  

• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
  

• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
  

• Provide training to improve the knowledge base of the staff and utilize crosstraining methods to maintain productivity when employees are absent
  

• Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
  

• Manage all controllable costs to keep operations profitable
  

• Manage stock levels and make key decisions about stock control
  

• Analyze sales figures and forecast future sales
  

• Analyze and interpret trends to facilitate planning
  

• Deal with staffing issues such as interviewing potential staff conducting appraisals and performance reviews as well as providing or organizing training and development
  

• Ensure standards for quality customer service and health and safety are met
  

• Respond to customer complaints and comments
  

• Organize special promotions displays and events
  

• Update colleagues on business performance new initiatives and other pertinent issues
  

• Tour the sales floor regularly talking to colleagues and customers to identify or resolve urgent issues
  

• Maintain awareness of market trends in the retail industry understanding forthcoming customer initiatives and monitoring what local competitors are doing
  

• Initiate changes to improve the business e.g. revising opening hours to ensure the business can compete effectively in the local market