Fraud Analyst

About The Role -

The Fraud Analyst takes ownership for an array of actions to address incidents for which they are held accountable: Analysts investigate and resolve fraud cases from start to finish. They must have great communication skills to proactively inform and involve relevant internal stakeholders (e.g. Customer Service, Technology, Commercial, Payments and Marketing). Analysts are expected to proactively initiate innovation within security and fraud operations

Key Responsibility -

• Handles and reports fraud cases from start to finish
• Communicates and involves relevant internal and external stakeholders to respond to escalations and incidents (fraud and security) as a first point of contact for all stakeholders. E.g. Customer Service, Technology, Commercial, Payments and Marketing
• Performs data management on cases and maintains timelines by ensuring timely actions of involved stakeholders
• Performs analysis at business transaction level as well as IT (security) level to understand what happened, and what mitigation measures are to be taken
• Contributes or leads other projects which reduce fraud related losses while maintaining focus on a positive customer experience
• Works effectively with team members and leadership by communicating fraud trends and sharing ideas and knowledge in a constructive and positive manner
• Uses a combination of manual and automated tools to proactively analyze various data
• Ability to create, modify and execute SQL and Hadoop database queries to retrieve and analyze data
• Assists in the development of new tools for uses in fraud detection/prevention
• Develops, initiates, maintains, and revises automated strategies and approaches for Booking.com’s security and fraud operations within the big picture of the organization
• Provides training and supports education by sharing outcomes of analyses about fraud trends and patterns to relevant staff
  
  

What You Will Bring:

• At least 3 years of knowledge and experience with regard to fraud- and phishing case handling
• BSc, MSc or equivalent, preferably in Law, Computer Science, Criminology, Physics, Econometrics, Economics or comparable
• Strong analytical mindset, experienced in Excel and able to create, modify and execute SQL and Hadoop database queries to retrieve and analyze data
• Experience in Python, PySpark, R etc is an added advantage
• Must have strong decision making ability and be self-disciplined
• Good and effective communication skills
• Ability to prioritise incoming escalations and requests appropriately using clear communications
• Self-starter and able to work independently and enjoys creating and implementing new initiatives
• Comfortable working fluently in English, both written and spoken
• Strong commercial attitude/business-driven and interest
• Experience in the travel industry is a plus