Roadside Assistance Bilingual Speakers EnglishSpanish

Description:

As a Bilingual Roadside Assistance Service Partner you will play a vital role in providing exceptional customer service for a Roadside Assistance program. This position requires proficiency in both English and Spanish. Successful candidates will handle inbound and outbound calls manage realtime case management and ensure efficient communication with customers service providers and partners.

• Manage inbound calls to completion and make outbound calls as needed.
• Communicate effectively with customers service providers and partners.
• Release cases upon successful customer assistance.
• Handle inbound calls related to active cases from customers service providers and partners.
• Provide status updates as needed to stakeholders.
• Update active cases with new information.
• Ensure endtoend accountability for customer service and realtime case management.
• Handle inbound and outbound lines for roadside assistance inquiries.
• Handle partner escalations for VIP customers.

Key Skills and Qualities:

• Effective probing and investigating skills
• Attention to detail
• Passionate about customer service and providing empathetic responses
• Selfstarter and brand ambassador.
• Securityconscious in handling customer information
• Bilingual proficiency in English and Spanish

System and Equipment Requirements:

• Dual Monitors
• i5 CPU minimum (i7 CPU recommended)
• 8 GB of RAM minimum (16 GB recommended)
• 128 GB SSD
• Must maintain the most recent version of Windows 10 or 11
• Starlink is not a supported internet service provider (ISP)

Certification and Training:

Phase I InstructorLed eLearning:

• Learn about the client system navigation and case management.
• Requires attention to detail and class participation.
• 10 class days with 6 hours of instructorled content.

Phase II InstructorLed Learning and amp; Certification CallTaking:

• Apply knowledge gained in Phase I.
• Service a minimum of 10 hours (20 intervals) during this phase.
• Complete precourse work attend all sessions and achieve 90% or greater on assessments.
• Successfully pass live certification calltaking.
• Service a minimum of 15 hours (30 intervals) per week during the certification period.
• Achieve clientrequired metrics and QA scores.

Certification Details:

• 100% attendance is critical.
• Earn while you learn during certification.
• Completion of precourse work assessments and live certification calltaking.
• Achieve clientrequired metrics and QA scores.
• Successful completion of security awareness training.
• Service a minimum of 15 hours (30 intervals) during specified dates.

Salary:

The compensation for this position falls within the range of $11 $12.