Telesales Agent

Tualatin, OR 97062 Must be a US Citizen or Green Card holder. 

The requirements listed below are representative of the knowledge, skills, and abilities required.

Creating and updating documentation of technical information.

Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

Demonstrating a willingness to help others and be a team member; often working together with Customer s Service Engineers.

Providing assistance and training to Customer s Service Engineers on the installation and maintenance of newer product lines.

Establish and build exemplary communication and customer service relationships with customers.

Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.

Requirements

1. Bachelors or Associates Degree in technical related field of study preferred.

2. 3-5 yrs exp in mechanical and/or electrical troubleshooting and maintenance of CNC machine tools

3. 480 or 220 VAC 3 phase Voltage experience

4. Working knowledge of Fanuc, Mitsubishi, Seimens, or Heidenhain control systems.

5. Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

6. Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

7. Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

8. Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers

9. Must be a US Citizen or Green Card holder.

Benefits