People Services Manager Somerset

People Services Manager

Job Type: Fulltime or parttime (minimum 30 hours per week flexible working options available)

Salary: Circa 55000 per annum FTE

Location: Somerset and surrounding areas. This is a hybrid role with frequent travel across Somerset and the South West region.

About Fitzgerald HR and the Role

Welcome to Fitzgerald HR where we redefine HR consulting with a fresh dynamic approach. At the heart of our success is a team committed to delivering exceptional people services that drive growth and resolution. We thrive on building lasting relationships contributing to strategic goals and staying ahead of people trends. Join us on this exciting journey where every day brings new challenges and opportunities.

As our client portfolios expand were excited to welcome a People Services Manager who will focus mainly on Somerset and South West England with occasional travel to other parts of South East England.

About the Role: People Services Manager

As a People Services Manager you will be the linchpin between our innovative HR solutions and a diverse portfolio of clients. Youll be managing up to 2 People Partners depending on your client portfolio. Your mission To act as a strategic partner offering expert advice resolving challenges and cultivating growth through our peoplecentric approach.

Youll collaborate with clients and colleagues to effectively manage a wide variety of HR matters including employee relations resourcing organisation development training compensation and benefits performance management people leadership and business transformation.

Key Responsibilities:

• Seamlessly navigate a variety of HR projects enquiries and issues across the employee lifecycle to meet the unique needs of your client portfolio.
• Take ownership of client HR issues and initiatives collaborating with People Partners specialist service streams and internal resources to achieve optimal outcomes.
• Follow our account management processes building robust relationships to position Fitzgerald HR as a trusted adviser and strategic partner.
• Identify opportunities to expand accounts by understanding client requirements and leveraging our teams skills and resources to address their needs.
• Support People Services Managers and Service Stream Managers fostering teamwork and exceeding client expectations.
• Contribute to the growth of Fitzgerald HR by sharing your expertise within the team and promoting continuous professional development.
• Manage coach and support People Partners ensuring they achieve key accountabilities and responsibilities and promoting their growth within the company.
• Attend new opportunity meetings craft proposals and play a key role in winning new business for Fitzgerald HR.
• Address initial complaints and queries swiftly escalating when necessary to ensure client concerns are handled effectively.
• Develop indepth knowledge of businesses and industries within your client portfolio to strengthen and grow existing accounts.
• Act as an effective ambassador for Fitzgerald HR raising awareness of our services in business and stakeholder communities.
• Work within established systems and processes to ensure the smooth operation of our HR services.

Skills and Experience Required:

Essential:

• CIPD qualified to level 7 or working towards it.
• Recent experience in roles such as HR Business Partner/People Partner HR/People Consultant and HR Manager.
• Keen eye for detail and commitment to producing quality work.
• Significant experience supporting and advising managers on various complex HR/people issues.
• Proven ability to build excellent and lasting working relationships.
• Strong organisational and time management skills.
• Proficient in best practice HR policy and procedure.
• Excellent communication skills in written and spoken English.
• Commercial mindset and targetdriven.
• Full UK driving licence and willingness to travel.

Desirable:

• Experience in an HR Consultancy environment.
• Experience in managing a small team.

The Perks:

Join us for an attractive salary and benefits package encompassing:

• Competitive salary circa 55k FTE
• 25 days when you start employment with us 27 days after 1 year service 29 days after 2 years service bank holidays
• 4% employer pension contributions (4% minimum employee contribution)
• Medicash health cash plan insurance policy
• Shopping discounts platform
• Monthly homeworking allowance with equipment provision
• Supported career qualifications
• Integration into a progressive expanding business
• Collaborative and supportive team environment
• Social events and virtual gatherings

How to Apply:

If this opportunity resonates with you take the next step and APPLY NOW. Our application process encompasses several stages designed to give you a comprehensive understanding of us and for us to get to know you better. The process includes a written assessment a virtual interview psychometric testing and a concluding inperson meeting. We believe in fostering a mutual understanding as you embark on this journey with us.

Closing Date: 21^st January 2024

We want our workforce to be more representative of all sections of society and we therefore encourage applications from people of all backgrounds