Governance Supervisor

 To coach and lead the BI dwh and enterprise support teams and maintain application and services within agreed SLA and provide the best customer experience in accordance with VF-EG strategy & following VF Group guidelines.

 Work cross functionally with Commercial, Finance, Customer Care, and Operations team for delivering appropriate services

 Guide and inspire team members for following the business processes & managing the customer interfaces (Marketing, finance, customer care & other technology teams) to go through business challenges & overcome the technical obstacles.

 Ensure the production services and deployments in timely effective way with the best customer experience with no impact.

 Build & maintain relationships with the vendors to fulfill business needs in line with industry trends.

 Assess vendor proposed solutions and its impact before production deployments.

 Analyze performance reports in collaboration with Capacity and planning team reviewing performance reports.

 Participate in operational processes enhancement and process documentations.

 Participate in setting the department objectives and ensure technical steps accuracy.

 Assess vendor proposed technical solutions and their suitability to Vodafone objectives.

 Enhance technical performance and perform regular team meetings and individual One to One