Solutions Architect Remote

Your mission

This is a fulltime remote role based in Portugal.

About the role:

The role of the Solutions Architect will report directly to the Chief Technology Officer.

In this role you will be responsible for indepth analysis of customer / programspecific or organizationwide business needs and the design development and delivery of tailored technology solutions to meet those objectives.

Additionally the Solution Architect will be responsible for supporting Sales organization product portfolio management and project management during the implementation and continuous improvement activities.

This role is technical and requires experience in multiple technologies and environments.

This is a permanent work from home role so the only commute you will need to worry about is getting to your home desk.

What youll be doing

• Requirement gathering and analysis: Understand and dissect complex business requirements transforming them into actionable technology solutions.
• Solution Design & Development: Design develop and deliver technology solutions that are scalable reliable and secure.
• Continuous Improvement: Drive ongoing enhancements to our existing processes and systems ensuring we maintain an edge in the everevolving BPO and CX landscape.
• Support Sales Organization: Collaborate with the sales team to provide technical expertise proposal support and product demonstrations ensuring we deliver value to our clients and prospective clients.
• Product Portfolio Management: Oversee and manage the portfolio of technology products ensuring they remain relevant and competitive.
• Project Management: Work closely with implementation teams to ensure projects are executed on time within scope and aligned with client expectations.
• Documentation: Create business and technical documentation for internal and external users to showcase the architecture functionality and operability of the solution.
• Stakeholder Communication: Maintain open lines of communication with all stakeholders including clients sales teams and technical teams ensuring seamless delivery and alignment with objectives.
• Supporting innovation: Continuously monitor industry trends and emerging technologies related to contact center and digital customer experience (CX). Evaluate new features and capabilities and recommend improvements or enhancements to optimize contact center services

Your profile

• Proven experience as a Solution Architect with handson experience designing and implementing technical solutions.
• Experience with cloudbased PaaS/IaaS providers (e.g. Azure AWS GCP OCI)
• Strong understanding of Cloud Contact Center (CCaaS) technologies. Previous experience with Genesys Cloud is desirable.
• Strong understanding of omnichannel capabilities and integration with ThirdParty tools and services (CRM Reporting etc).
• Strong project management and organizational skills.
• Good understanding of IT Security principles.
• Business awareness and ability to drive out business benefits through the use of technology.
• Strong leadership skills to support and guide team members.
• Aptitude for discovering and learning new technologies and concepts.
• Comfort working in a dynamic researchoriented team with concurrent projects.
• Ability to communicate clearly both written and verbal
• Ability to troubleshoot and problem solve on a regular basis
• Ability to work in a team as well as your own initiative

Why us

• Fully remote work (based in Portugal)
• A competitive salary
• WFH allowance
• Meal Allowance
• Internet allowance
• Contribution toward office desk and chair
• Online Gym and Wellbeing Studio.
• The opportunity for professional growth.
• Fun company events and team outings.