Application Support Team Lead
Posted on :
17-12-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description Application Support Team Lead
Function: We are seeking an openminded Application Support Team Lead to join our dynamic team in the logistics business.
The ideal candidate will have a developer background coupled with team leadership experience and a proven track record of running services in production.
This role requires a keen interest in reliability infrastructure logs and monitoring.
Client Logistics has developed a suite of applications on SAP and the successful candidate will play a pivotal role in supporting and enhancing these applications.
The technology stack includes Java Python and Javascript running on platforms such as IBM Cloud AWS and GCE.
This diverse environment presents an exciting opportunity for continuous learning.
Location: Remote basis from India with interactions with client colleagues in the UK and internationally and customers worldwide.
Working hours are synced with UK working hours.
Principal Accountabilities:
On a daytoday basis the ideal candidate will:
Manage a team of 2 Application Support Analysts working remotely from India.
Support and troubleshoot inhouse applications.
Take ownership of Service Desk (Zendesk) tickets to completion and provide customerfocused feedback and progress visibility.
Identify systemic patterns within the IT applications that can be translated into system improvements or changes.
Work with development teams to implement these changes.
Operate within UK working hours.
Education / Qualification:
Preferable degree in Engineering Technology Software Development Computer Science or a related field. Alternatively other equivalent qualifications or relevant work experience.
Masters in Technology/Business Administration is an advantage.
ITIL certification.
Language Proficiency:
Speaking / Reading / Writing English & Hindi / Any local language.
Experience:
3 years of web development experience.
3 years working in an application support or Service Desk role.
3 years handson experience with REST APIs.
3 years handson experience with Oracle Postgres and SQL Server including writing custom scripts working with Stored Procedures and reporting through Excel.
Experience working in Development/Engineering teams.
Experience in IT problemsolving.
Knowledge and Skill Set:
Knowledge of relational database management systems (RDBMS) and Business Applications design.
Knowledge of Java Javascript and Python.
Understanding of business IT processes and procedures.
Exposure to ticketing systems and understanding of customerfacing responsibilities.
Passion for innovation and technology.
Excellent communication skills both written and oral.
Personal accountability and a drive for excellence.
ITIL knowledge/certification.
Nice to Have:
SAP knowledge.
IBM WebSphere knowledge.
Fortinet, NIST, OWASP, PCI, CVSS
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
