ServiceNow CSM Developer

Role: ServiceNow CSM Developer

Experience: 3years

Location: Bangalore/ Hybrid

RESPONSIBILITIES:

• Design develop and configure ServiceNow solutions based on business requirements.
  
• Troubleshoot and resolve complex technical issues related to ServiceNow.
  
• Ensure all solutions and workflow are aligned to IT Service Management (ITSM) best practices
  
• Provide technical support and guidance to endusers.
  
• Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions.
  
• Stay up to date with ServiceNow technology and best practices.
  
• Develop and maintain technical documentation and user manuals.
  
• Participate in the planning design and implementation of ServiceNow upgrades and enhancements.
  
• Lead and manage ServiceNow projects ensuring timely delivery and highquality results.
  
• Conduct training sessions for endusers and stakeholders.
  

EXPERIENCE SKILLS & KNOWLEDGE :

• Bachelor s degree in computer science Information Technology or related field.
  
• Minimum of 3 years of experience in ServiceNow development and administration.
  
• Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred.
  
• Strong understanding of IT Service Management (ITSM) processes and best practices.
  
• Knowledge of ServiceNow modules such as SSO CMS Virtual Chat Service Portal Tours Incident Management Problem Management Change Management Service Catalog Asset Database and CMDB.
  
• Experience with ServiceNow Customer onboarding/offboarding license management domain management platform upgradation scripting (JavaScript GlideRecord etc. ) reports and dashboard creation Email and API integration
  
• Strong analytical and problemsolving skills.
  
• Excellent written and verbal communication skills.
  
• Ability to work independently and in a team environment.
  

Role: ServiceNow CSM Developer Experience: 3+years Location: Bangalore/ Hybrid RESPONSIBILITIES: Design, develop, and configure ServiceNow solutions based on business requirements. Troubleshoot and resolve complex technical issues related to ServiceNow. Ensure all solutions and workflow are aligned to IT Service Management (ITSM) best practices Provide technical support and guidance to end-users. Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions. Stay up to date with ServiceNow technology and best practices. Develop and maintain technical documentation and user manuals. Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements. Lead and manage ServiceNow projects, ensuring timely delivery and high-quality results. Conduct training sessions for end-users and stakeholders. EXPERIENCE, SKILLS & KNOWLEDGE : Bachelor s degree in computer science, Information Technology, or related field. Minimum of 3 years of experience in ServiceNow development and administration. Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred. Strong understanding of IT Service Management (ITSM) processes and best practices. Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catalog, Asset Database and CMDB. Experience with ServiceNow Customer onboarding/offboarding, license management, domain management, platform upgradation, scripting (JavaScript, GlideRecord, etc. ), reports and dashboard creation, Email and API integration Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to work independently and in a team environment.