Technical office engineering officer

General Responsibilities

Strategy Contribution

Provide guidance and support for the effective cascading of the functional strategy into department business plans to

ensure vertical alignment and horizontal integration with other interfacing departmental strategies.

Guidance

Provide subject matter expertise, advice, and share knowledge with the team members to support their overall development.

Promote the organizations values and ethics in all activities within the team to support the establishment of a value drive culture within the organization.

Policies, Systems, Processes & Procedures

Lead the effective implementation of Business Development & Corporate Relations department policies, procedures and

controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

Ensure that all reports are prepared timely and accurately and meet our requirements, policies, and quality standards.

Job Specific Responsibilities will include

Drive top-line performance in line with business plan generated from current and new product and services

Prepare sales plan to create awareness and visibility among stakeholders at a national and international level

Monitor and track number of new listings and identify intervention to bring new listings across all products

Ensure creation of a database of customers under various categories

Ensure segmentation of the target customers by appropriate parameters

Analyse annual customer survey results and plan interventions to enhance quality of service provided by all our depts.

Supervise the process of organizing various events on a periodic basis targeted towards specific groups

Guide the team in ascertaining the eligibility of various customers to be invited for the seminars / conferences

Coordinate with the communication team to design the invites, posters and undertake any media planning

Ensure participation by sending timely invites to the targeted customers and follow-up with them on a regular basis

Guide the team to prepare proposals and presentations emphasizing the benefits of engaging with us and provide product education to all key customer groups

Make pitch presentations, conduct meetings and follow-up with targeted companies on a proactive and regular basis

Promote the designated exchange for listing of major IPOs as well as other small and medium scale companies

Undertake brand positioning as a well-regulated and transparent trading platform

Ensure timely update of the customers database

Drive issue resolution of key customers through internal teams

Qualifications and Experience
Bachelors Degree in Business Administration / Management or equivalent discipline
Must have 10 years of experience in a similar role preferably in the financial/customer service industry with minimum of experience in handling sales and account management roles
3-4 years of experience in managing a sales team

Remote Work :

No