Voice Mail Support Technician System Administrator

Our client is a telephony technology engineering firm that is expanding and has an opportunity for a Voice Mail Support Technician / System Administrator who can work closely with Business Customers and Application Vendors to identify and resolve voicemail issues at the customer level and the systems level. Monitor processes and activities for early detection of any service degrading activities for the application software switches peers and gateways.

This will involve delivering best practices to continue the companys goal of delivering exceptional solutions. Our clients deep industry knowledge and expertise of telecommunications wireless IT video and mobile networks provides their clients with a wide range of technology services. They are also providing solutions to companies to follow the FCC mandate initiatives.

Duties/Responsibilities:

• The ideal candidate will have technical experience maintaining the Voice Mail environment by identifying system requirements installing upgrades and monitoring system performance.
• Performs Tier 1 and 2 support troubleshooting and/or repairing problems effecting Business Customers.
• Responsible for the operational performance and reliability of messaging/ VoIP platforms including but not limited to all software applications media gateways session border controllers and associated servers.
• Requires strong proficiency and support with Windows server as well as with Linux OS servers / OS services and QS daemons.
• Involves coding proficiency with either Python / Ruby/ PHP/ Golang / HTML CSS JavaScript.
• Involves coding with a Shell either Bash ZSH ksh or similar.
• Maintains and updates a SQL or noSQL database involving RDBMS and tables.
• Experience providing support and troubleshooting DNS servers Web servers and TCP issues.
• Updates and maintains documentation ensuring it is completed in a full and accurate manner regarding technical issues.
• Documents in detail web requests from end to end for web servers DNS servers and related technology.
• Install and evaluate software patches and upgrades in the lab then deploy to production systems preferably in a DevOps environment using tools and deployment software.
• Build working relationships with the vendors technical development and support groups.
• Requires customer facing with business customers to resolve email or voice email platform issues.
• Provide support to Field Technicians and remote service groups requires resolution or escalation to senior management and following through to conclusion or next steps.
• Resolves tickets representing staffgenerated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Requires experience with troubleshooting hardware software and voice issues.
• Identifies customer needs and helps customers use specific features.

Education:
Bachelors degree in technology/ telecommunications management information
systems or related field or equivalent related experience

Hours:
This position is hybrid mostly in the office and remote as the business unit requires with
planned intervals. Perform standby support on a 24 x 7 basis.