IT Support Engineer

• Experience in working in Internal IT helpdesk teams
  

• End user IT Support for hardware and software management Inventory management User accounts management.
  

• Address user tickets regarding hardware software and networking especially handling escalations and providing the right solution to Enduser.
  

• Networking management such as Routingswitching and Firewall.
  

• Remote Support for Upgrading installing and configuring new hardware and software to meet company objectives and security requirements.
  

• Customize Operating systems to adhere to company standard Images
  

• Record technical issues and solutions in tickets
  

• Direct unresolved issues to the next level of support personnel
  

• Follow up with end users to ensure their systems are functional
  

• Report customer feedback and potential product requests
  

• Help create technical documentation and manuals
  

• Configure and maintain a companys Laptop snetwork s and IT infrastructure including Access Card IssuesAsset Management and admin related tasks.
  

• Track User creation Deletion and updation
  

Requirements

• Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role In depth knowledge on Windows 1011 O365Windows Serverand Gsuite.
  

• Handson experience with Windows/Linux/Mac OS environments Well versed with installation configuration and troubleshooting of windows 10 and MAC OS (monterey/ ventura/ Sonoma)
  

• Working knowledge of office automation products and computer peripherals like printers and scanners
  

• Knowledge of network security practices and antivirus programs
  

• Experience with TCP/IP and basic networking issues
  

• Ability to perform remote troubleshooting and provide clear instructions
  

• Excellent problemsolving and multitasking skills
  

• Customeroriented attitude
  

• Bachelors degree in computer science information technology information systems or similar.
  

• Applicable professional qualification such as Microsoft Oracle or Cisco certification.(if available)