Field Manager San Jose Costa Rica

The Field Manager works as part of the International Programs Teama team of 46 people and reports to the Director of International Programs. As part of this team the Field Manager works to improve the international programs business and ensure excellent client service and program management. The Field Manager works closely with international clients providing incountry support project organization class scheduling housing travel and responding to any other needs that clients have. The FM helps ensure that international clients are productive happy and safe while incountry. The FM is also closely involved with partner management including regular communication with both international and local partners.

The Field Manager simultaneously manages a number of projects (1522) and a number of participants (1075); and the primary goal is to provide structure and organization that results in impact at each project. Resources include some limited funding volunteers and the creativity and organizational skills the Field Manager brings to the project. The Field Manager manages these projects and provides organization client service encouragement translation and any other support required to make sure students are productive at the project site.
The Field Manager must develop strong interactive relationships with the Director(s) of each project. They must work toward creating mutually beneficial relationshipsensuring that Mximo Nivel is a good partner and that Mximo Nivels service learning participants and the project benefit from the relationship. Benefits include: improved realization of the projects mission improved organization improved cleanliness improved attendance construction food supplies improved support for the project Director and staff etc.

Tasks

The Field Manager also provides orientation client service housing and scheduling support for all of Maximo Nivels study abroad programs.

DEVELOPMENT WORK

VOLUNTEER PROJECT SITESField Managers meet with and assess project sites for suitability to host international volunteers and to work with Maximo Nivel. Suitability is determined by assessing: the existing organization existing team need ability and willingness to work with international volunteers and the opportunity for Maximo Nivel and its volunteers to bring a positive impact to the project. existing team need ability and willingness to work with international volunteers and the opportunity for Maximo Nivel and its volunteers to bring a positive impact to the project.

FAMILYSTAYSField Managers meet with and assess new host families for their suitability to provide housing and food to Maximo Nivels international clients. Suitability is determined by assessing the motivations of the family for housing international guests cleanliness hospitality number of rooms/beds ability to provide good food and timely meals and the familys willingness to provide a cultural immersion experience.

VOLUNTEER PROJECT SITESField Managers meet with and assess project sites for suitability to host international volunteers and to work with Maximo Nivel. Suitability is determined by assessing: the existing organization existing team need ability and willingness to work with international volunteers and the opportunity for Maximo Nivel and its volunteers to bring positive impact to the project. hotel arrival departure etc.)
There are several reports and administrative tasks that the Field Manager assists with on a regular basis using Microsoft Excel and GSuite: Monthly program registration Weekly Arrivals Families & Beds weekly Spanish class schedule and participant feedback summary. The Field Manager is also involved with collecting payments
and basic invoicing and proactively liaising and working with the Academic and Accounting departments.

Requirements

• Bachelors Degree
• Bilingual English/Spanish (advanced level)
• 23 years of professional experience in client service and/or hospitality
• Business minded and very strong at managing details
• Must be very clientserviceoriented
• Passion for traveling and helping others
• Excellent computer skills including Word Excel and Google Suite
• Willingness to work long hours and some weekends
• The minimum position duration is 24 monthswe are only interested in individuals who can commit for at least 2 years.

Our best people are our greatest asset because our best people know the client is our greatest asset!