Client Service Manager CSM

The Client Service Manager works as part of the International Programs Teama team of people and reports to the Director of International Programs

The CSM works to improve overall international programs sell Spanish classes tourism services and ensure excellent program management

The Client Service Manager works closely with international learners clients and volunteers providing incountry support sales client service class scheduling housing travel and responding to any other needs that clients have

ADMINISTRATIVE WORK

This person is in charge of all participant management This includes
Sales and client service
Airport pickup
Orientation &#x Welcome
Housing support and problem solving
Sending emails answering phones and updating the CRM system
Scheduling Volunteers Spanish classes familystays
Travel details (Flights hotel arrival departure etc)

There are also several reports and administrative tasks that the Client Service Manager assists with on a regular basis using Microsoft Excel Monthly program registration Weekly Arrivals Families &#x Beds Spanish class schedule and participant feedback summary

The CSM is also involved with collecting payments basic
invoicing and proactively liaising and working with the Academic and Accounting departments

• Bachelors degree in a related field
• Proven experience in client service or account management
• Excellent communication and interpersonal skills
• Strong problemsolving and decisionmaking abilities
• Ability to manage details
• Bilingual English &#x Spanish
• Positive personality with passion for traveling and helping others
• Excellent computer skills including Word and Excel
• Willingness to work Monday Friday AM/AM to PM with hour for lunch and whenever business needs dictate that the CSM should be present Generally speaking the CSM works every other weekendnormally alternating with one weekend off and the next weekend on weekends require only Saturday or Sunday but not both days other than at peak times of the year Weekend and holiday hours are AM PM

• Competitive salarya comfortable standard of living in Latin America
• Medical insurance reimbursement
• Paid holidays and paid vacation time
• Monthly bonus program
• Finishing bonus