Client Success Manager mfd - German Speaker

Were a diverse group of committed individuals empowered to thrive on challenge share ideas and pursue our ambition to transform the way commerce works

So what about you Do you want to help shape the future Join us and youll open the gateway to a world of endless possibilities

At Productsup youll be an intrinsic player in a vibrant culture that brings together people with opportunities ideas with implementation and ambition with achievement

You can make great things happen in your career by making great things happen in commerce

Productsup the place where people are empowered to shape the future of commerce

We are seeking individuals with a passion for ensuring the success of our customers and achieving our business objectives If you enjoy advocating for customers and cultivating relationships this position is ideal for you

Your role is to facilitate our customers in deriving value and to sustain longterm relationships by driving their ongoing success You will collaborate closely with a portfolio of both new and existing customers aiding them in maximizing the benefits of Productsup

• Develop a deep understanding of the Productsup platform and familiarize yourself with our products and global customer base
• Familiarize yourself with your customers their usage patterns of Productsup and start building relationships with key stakeholders
• Gain proficiency in all internal and team processes actively contributing to their enhancement
• Collaborate with internal teams including implementation academy sales product marketing finance and support to ensure customer expectations are not only met but exceeded
• Start identifying upsell and expansion opportunities based on your customer interactions

• Act as the primary point of contact after contract signature ensuring a seamless client experience by coordinating internal stakeholders for onboarding and beyond
• Nurture ongoing customer relationships through regular checkins monitoring client health taking action to prevent potential churn conducting Business Reviews and involving Subject Matter Experts when needed
• Develop and maintain Success Plans for each customer in your portfolio executing the plan throughout the customers life cycle to enhance and retain the relationship
• Be the voice of the customer providing internal feedback to help Productsup better serve our customers
• Propose additional products and features to expand our footprint and revenue within existing accounts collaborating with Account Executives to drive renewals and expansions
• Continuously engage with our Product team sharing insights into our clients needs

• years of professional experience in Customer Success/relationship or postsales/presales experience with expertise engaging and managing relationships at fastpaced high growth software companies
• Strong communication skills in German and English both verbal and written allowing you to clearly explain product concepts to customers and articulate customer use cases to internal team members
• Empathy and customercentricity building relationships becoming a trusted advisor and solving problems for the customer
• Technically proficient and an aptitude for analyzing data
• Project management organizational &#x time management skills

• A permanent position with an attractive salary
• The option to work remotely and flexibly because we know outstanding talent knows best how and where to work
• A unique and thorough onboarding program where youll learn the ins and outs of our company and product
• Ongoing internal and external training plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
• Opportunities for engaging in our Corporate Social Responsibility initiatives plus one paid Impact Day per year dedicated to voluntary work
• Employee referral bonuses we know that talent attracts talent and we encourage you to refer people you know to join our team
• The opportunity to take ownership and responsibility impacting the companys growth in an international environment with nationalities

Productsup values diversity We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture We pledge to social and environmental initiatives that support a sustainable environment Everyone has a unique contribution to make and all are welcome