German Customer Service

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We are currently looking for professionals in the financial services sector to join an international team at a highly successful global BPO organisation.

With over four decades of experience in the banking industry and a presence in 88 countries, our organisation is assembling a diverse team of investment specialists. This opportunity is perfect for individuals interested in pursuing a dynamic career within one of our esteemed digital banking programs.

In this role, you will engage with high-value clients of a leading European digital bank, offering expert financial advice and introducing innovative, high-yield banking products.

This role involves interacting with bank customers through various communication channels, including calls, emails, WhatsApp, and chat, with a focus on delivering exceptional service and presenting innovative digital banking products tailored to the German market.

Responsibilities

• Provide customer support on various banking matters, including account openings, password resets, and fund transfers.
• Handle back-office tasks such as email correspondence and WhatsApp inquiries.
• Present and promote a range of banking products.
• Ensure compliance with transparency requirements, service information (product purposes, features, and risks), and client protection regulations, both internal and external.
• Report and follow up on any issues that may arise in the application process.
• Meet quality standards and sales targets as defined by the organisation.

Requirements

Education

• Preferably hold a degree in Business Administration, Mathematics, or Law.
• Proficiency in MS Office tools (Excel, Word, PowerPoint, Access).
• Native-level proficiency in the German language.

Skills and Competencies

• Strong customer focus, empathy, and active listening skills.
• Excellent verbal and written communication abilities.
• Analytical aptitude and a willingness to independently acquire new knowledge.
• Demonstrated commercial acumen, social skills, and the ability to engage with clients, businesses, or groups.
• Effective problem-solving skills.
• Collaborative team player.
• Proactive with a results-driven mindset.
• Capable of planning, organizing, and working under pressure.
• Initiative, autonomy, and a positive "can-do" attitude.
• Adaptability and flexibility to evolving environments and emerging technologies.

Experience

• Prior experience in the banking sector is an advantage but not a strict requirement.

Benefits

• Full-time position (39 hours/week);
• 100% remote work from any location in Spain;
• Permanent employment contract;
• Interesting Referral Program;
• Competitive salary;
• Opportunity to work with the world's largest service provider;
• Real prospects for career advancement within the company;

Location

Remote (Spain)