Network Administrator

Position Type: Direct hire, fulltime

Location: 7460 Lehigh Avenue, Niles, IL (first 90 days onsite for training and onboarding; after that hybrid)

Interview Process: Teams call, then a follow-up In Person

POSITION FUNCTION:

A team member responsible for managing and securing Microsoft Windows and VMware ESX infrastructure, providing support to all computer users-front office and manufacturing personnel-through the help desk. The position is responsible for managing, securing, and maintaining all PCs, servers, network and corporate data to support business and operational needs.

MAJOR RESPONSIBILITIES:

Work in a team of two Network Support professionals to support and manage secure IT Infrastructure used to host and process large amounts of sensitive data. The responsibilities include:

• Manage virtual environment comprising of VMWare, SAN and NAS technologies, and server environment that includes Microsoft Server OS versions 2022, 2019, and 2012 R2, and some Linux.
• Support hardware and software for a diverse onsite and remote workforce. The onsite workforce includes front office and manufacturing plant employees.
• Provide in-person help desk assistance to onsite users and remote help desk assistance to remote users.
• Provision Windows 10+ laptops and desktops per enterprise policies and provisioning tools like Microsoft Intune.
• Manage local Active Directory and Azure Active Directory.
• Administer DNS, DHCP, Group/Local Policies, and domain/local user accounts for Microsoft domain.
• Manage various SaaS applications, including Microsoft 365 email, spam-filtering services, and collaboration suites.
• Maintain network consisting of Cisco, Fortinet, and Meraki hardware.
• Collaborate with internal stakeholders and external partners on infrastructure and security initiatives.
• Maintain security infrastructure, including perimeter firewall, endpoint security, network security, and data security.
• Support MFA and SSO technologies used to secure applications and Identities.
• Run the enterprise backup program using Veeam and Zerto.
• Work with DRaaS partner to maintain the Disaster Recovery site.
• Administer internet and intranet sites.
• Administer cloud-hosted VOIP phone system.
• Manage MFP fleet and print servers.
• Provide and maintain documentation for network, systems, and issues, collaborating on solutions and working out plans with the VP.
• Perform infrastructure upgrades working with cross-functional Line-Of-Business group while maintaining uptime.
• Management of assets, including computing equipment, peripherals, and software licenses.
• Completes various other duties as assigned by supervisor.
• Adheres to all Security Policies and Procedures as referenced in the Employee Security Handbook.

QUALIFICATIONS:

Required

• Bachelor's degree or equivalent in Network Administration or related field, or additional equivalent training/experience.
• 3-5+ years of help desk experience in a Windows network environment.
• 3-5+ years of network administration experience.
• 3-5+ years IT systems (e.g., ERP, CRM and such) administration experience.
• Thorough knowledge of Windows 10+ and Windows 2012 R2+ operating systems in domain environments.
• Hands-on experience administering desktops fleet (onsite and remote).
• Hands-on experience managing, deploying, maintaining (and sometimes repairing) desktops.
• Must have good troubleshooting and problem-solving skills.
• Must have excellent interpersonal skills to communicate with all levels of the organization and patience in helping users troubleshoot technical issues.
• Must have strong verbal and written communication skills in English.
• Must have good organizational, multi-tasking, and time management skills.

Preferred

• Cloud phone system administration experience.
• Managing MFP fleet and printing services.