On-Site Cabling Tech

hrfigure stylemarginleftautomarginrightautotextaligncentera hrefhttpslouisvillegeekcom targetblankimg srchttpsimagesteamtailorcdncomimagessteamtailorproductiongallerypictureimageuploadsddabbbccboriginalpng altlougeekfulllogoREDpng width height stylewidthpxmaxwidthpxheightpxafigurehrh styletextaligncenterJob DescriptionhpstrongbrstrongppstrongPosition Title strongOnSite EngineerppstrongLocation strongLouisville KY Louisville GeekppstrongDepartmentstrong ServiceppstrongFLSA Designation strongExemptFulltimebrphrpstrongJOB SUMMARYstrongbrppThe Onsite Engineers responsibilities include ensuring the organizations managed services clients receive fast professional and technically accurate remote and onsite resolution of Windows desktop local area network and basic information technology issues In addition to resolving technical issues the Onsite Engineer may also be responsible for performing cabling and fiber work to set up and maintain the organizations clients network infrastructure This includes running cables connecting devices and troubleshooting connectivity issuesphrpstrongJOB DUTIES AND RESPONSIBILITIESstrongbrpulliUpdate resolve and close service tickets by quickly responding to and resolving both onsite and remote management and monitoring systemreported technology issuesliliSchedule appointments for delivering onsite technology support and performing follow up tasks and provide professional client updatesliliProvide installation troubleshooting and support for advanced networking issues VPNs and Windows desktop operating systems client software programs and applicationsliliCreate new user accounts administer user rights and privileges and reset user passwords using Windows serversliliEscalate service requests that require Senior Engineer level supportliliComply with all organization business policies workflow processes and documentation practicesli ulhrpstrongEDUCATION AND EXPERIENCEstrongpulliAdvanced working knowledge of computer networking technologies aboveaverage working knowledge of all modern Microsoft Windows desktop operating systems and familiarity administering basic Windows server functionsliliAdvanced proficiency administering Microsoft Office productivity suitesliliAdvanced knowledge administering common (Cisco SonicWall Fortinet etc) routersliliAdvanced working knowledge of networking (HP and Cisco Switch Configurations VLAN VPN NAT Routing Wireless)liliCompetent in desktop and workstation setup cable creation and general hardware supportliliCompetent in Exchange SQL StorageCraft SAN Citrix VMware HyperV O Azure Active Directory Group Policy and other MS Cloud and Hosted SolutionsliliAssociates Degree or better in a related field is preferredliliTwo years of increasingly responsible experience fulfilling help desk responsibilities and supporting Windows desktops business applications and end usersliliCeaseless desire to deliver unsurpassed customer service and maintain knowledge and understanding of new technologiesliulululhr