Account Specialist

KO Business Solutions is proud to be working alongside our client located in Skokie, IL, as they seek to hire an Account Specialist to provide outstanding support and build partnerships with customers. They will assist customers via phone, email, and web. Also, may place orders, update customer accounts, and answer any questions or concerns the customers may have.

Responsibilities:

• The main role is to provide customer support and build partnerships.
  
• Utilize CRM to document interactions and call summaries, creating tickets and assigning technicians.
  
• Upsell to existing customers by introducing new or unused products.
  
• Make customer retention calls to focus on buyer relationships and gather feedback.
  
• Assist the Sales Manager to generate sales leads in performing cold calls, sending out marketing materials and creating sample orders.
  
• Handling customer complaints by uncovering the complaint and deciding on a resolution.
  
• Cultivate customer loyalty.
  

Skills/Requirements:

• 3+ years Customer service and sales experience required
  
• Bilingual in English and Spanish preferred
  
• Ability to answer high volume of calls, emails, and orders daily
  
• Problem Solving Skills
• Organizing skills
  
• Time Management
  
• Being able to receive feedback from customers in a patient and positive manner
  
• Update customer records to keep them current
  
• Familiarity with Microsoft Word and Excel
  
• Familiar with phone systems, email