Bilingual - Resident Services Coordinator

• Build and maintain relationships with Hope residents and provide short-term case management and referrals as required
  
• Actively develop and maintain relationships with representatives from other community-based organizations and non-profit businesses in East Harlem
  
• Work in partnership with existing neighborhood, block, and tenant associations
  
• Provide timely and accurate information and outreach that will encourage linkages between residents and community organizations (e.g., police precinct councils, block associations, and community boards)
  
• Assist families with intensive needs including obtaining financial, physical, and mental health, as well as other activities which contribute to an improved quality of life
  

• Conduct an Initial Assessment for all individuals referred to or engaged by Hope s Resident Services department; update the Assessment for existing residents on a regular schedule as agreed upon with the Deputy Director for Resident Services
  
• Proactively engage residents with significant rental arrears; identify and link to Hope-sponsored workshops and community-based organizations that help residents pay arrears and or increase tenants ability to pay their rent timely and regularly
  
• Develop service plans in ETO, Hope Community s database system, that will support self-sufficiency, housing stability, and an overall healthy living environment for individuals and families in affordable housing
  
• Assist residents with services which might include, but are not limited to, completing Medicaid, Medicare, and SNAP applications and recertifications
  
• Complete Housing Connects and other housing applications, as well as assisting with certifications required to maintain housing, as needed
  
• Identify and develop linkages with appropriate community-based organizations that provide services intended to increase self-sufficiency skills for individuals in affordable housing
  
• Coordination of services with the maintenance and property management departments
  
• Provide referrals as needed
  
• Attend Tenant Association meetings when appropriate
  
• Documentation
  
• Enters appropriate case notes into ETO daily or no later than 48 hours after the transaction being documented
  
• Track and provide all required statistics related to service delivery on an ongoing basis
  
• Provide qualitative data (primarily success stories ) related to efforts to assist residents and or community members, upon request
  
• Maintain and update on an ongoing basis all lists (including in ETO) of medical, mental health, educational, recreational, and other community-based organizations
  

• The Resident Services Coordinator may be required to work late shifts as needed or assigned to outreach residents who are employed or otherwise challenging to engage during normal business hours
  
• Occasional weekend work may be required to coordinate, lead, or participate in holiday events, workshops, and or other activities related to enhancing the ability of residents to maintain their homes and enhance their quality of life
  
• Attend and participate in scheduled supervision with the Director for Resident Services, responding to previously assigned directives and requests for information
  
• Participate in ongoing education and professional development through courses, seminars and other in-service training related to their area of expertise, case management, or other relevant business-related areas
  
• Attend and participate in all required team, staff, or other meetings
  
• Perform all other duties as requested by managerial staff and other duties as required
  

Requirements