Customer Service Advisor

Job Title: Customer Service Advisor

Location: Ramsbottom BL0

Salary: £10.50 per hour

Hours: Full-time, with occasional Saturday shift.

Hybrid working - Work from home Thursdays, Fridays, and Saturdays

We are seeking a friendly, reliable, and customer-focused individual to join our team as a Customer Service Representative. As an e-commerce company, we need someone who is comfortable with computer packages and taking orders over the phone.

Key Responsibilities:

• Responding to customer queries and concerns over the phone, email, and live chat
• Processing orders and payments efficiently and accurately
• Keeping accurate records of customer interactions and transactions
• Maintaining a high level of customer satisfaction through effective communication and problem-solving

Requirements:

• Excellent communication skills, both verbal and written
• A friendly and approachable manner with a strong customer service orientation
• Ability to multitask and work in a fast-paced environment
• Good computer skills, including familiarity with computer packages and online ordering systems
• Flexibility to work within a team and independently

If you are passionate about providing excellent customer service and have experience in a similar role, we would love to hear from you.