Labour Controller

pTo arrange plan and coordinate field engineering activities (Preventative Maintenance and Remedial Works) in line with the business processes and customer Service Level AgreementsppThe position of Labour Controller is key to the business Service Operations for both customer excellence and business profitabilityppYou will be accountable for the planning and scheduling of works for a team of field engineers undertaking all related activities required to ensure works are completed in line with business expectationsppThis position holds financial accountability for the productivity and output of the engineering team allocated to the Labour Controller and will be measured on an ongoing basis by means of achieving daily booking targets and other set KPIs by the businessppThe position requires the candidate to be able to operate in a fastpassed environment who can work to strict timelines and can adapt to meet the needs of the customer which often vary dependant on the contractphPrincipal ResponsibilitieshpstrongOperational Dutiesstrongpul liTo undertake the planning and scheduling of all Preventative Maintenance & Remedial Works associated to an allocated group of engineers (Normally working to a minimum week advance period)li liTo administrate all resultant works following the initial Preventative Maintenance Remedial visits undertakenli liManaging a Team of field engineers to ensure their daily diary bookings are in line with the business targets set both in terms of monetary value and productive hours on site per engineer per dayli liDelivery of exceptional customer service in line with customer Service Level Agreements and expectationsli liRaise subcontract orders requests as necessary for the works being scheduled in line with company proceduresli liTo work with the Reactive and Support Teams to ensure that scheduled works can proceed in line with contract specificationsliulpemThe above is not intended to be an exhaustive list as the nature of this role requires the employee to be able to adapt to a reactive environment and be flexible as requirements changeemppstrongAccountable forstrongpul liMaximising the engineering hours available per dayli liEffective planning and scheduling of engineers diaries and resulting daily revenue targets set by the business li liMaintaining a commercial focus to maximise engineer productivity and minimise non chargeable downtimeliulpstrongScope of Financial Authoritystrongpulli As per Central Hub Labour Controller Approval Scheduleliulh hhKey Competencies of jobholderhpstrongSkills strongpul liAbility to communicate fluently with customers manufacturers & internal staffli liAbility to resolve customer related issues li liAbility to work as a positive team memberli liAbility to prioritise workloads to meet agreed deadlinesli liProduct and parts knowledge (On going)li liExperienced with using Service Management systems Servicerelated operating systems Key Performance Indicators & Customer Portalsli liA strong experience with Microsoft Office with a minimum level of beginner to intermediate for Microsoft ExcelliulpstrongStandards em(The below would be desired but is not essential to be known by the candidate)emstrongpulliISO ISO ISOliululliCompany Integrated Management System ManualliululliBAFE SP & Associated accreditationsliululliNSI GoldliululliLPS (BRE)liulpstrongHealth and Safetystrongpul liCompletion of any required company inductionli liUndertake online modular training (Oxford Applied Training)li liWork inline company H&S guidelines & processes at all timesliul